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Trade Support Assistant
Salary:
Competitive
Location:
Ipswich
Department/Level:
Commercial / -
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This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
Vacancy Overview
Trade Support Assistant – Export West Africa and Latin America
Full time, permanent
We have an exciting opportunity for a Trade Support Assistant to join our West Africa and Latin America trade team in Ipswich. This role will include regular communication with Geneva Liners and other MSC offices, providing operational, regulatory, and commercial support as well as statistical analysis as and when required.
There will also be close communication with customer service and operational teams to direct and manage cargo and to ensure customers are kept fully informed as well as handling of daily, and monthly reports using OVQ.
At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.
How you will help us and what you can expect
Typical contribution includes handling admin tasks that come through to the team and ensuring we are competitive in line with the current market. You’ll help look after a broad range of customers and will be responsible for finding solutions or directing them to the relevant internal department to assist to further develop business.
Core responsibilities would include:
- Support a variety of administrative tasks, including preparing monthly rate sheets, and monitoring market trends, including competition activity
- Preparing daily booking reports for MSC Geneva, with the highest accuracy and within timelines required
- Provide support in maintaining positive customer relationships and identifying opportunities to streamline processes where appropriate
- Assist with customer queries to ensure a smooth shipping process and maintain account continuity, supporting overall business objectives
- Ensure all quotations are prepared and processed promptly and accurately
- Maintain effective communication and coordination with Commercial teams and the wider business, including MSC Geneva, to provide comprehensive administrative and operational support
Skills and experience you’ll bring to us
This role would suit an open-minded individual with an enthusiastic ‘’can-do’’ attitude. Commercially minded and the desire to secure more business and build the relationships with our customers is a must. You’ll be a great communicator with the ability to influence decisions both internally and externally. Previous shipping knowledge and experience is helpful; however, we will always support learning and training our people. A high level of experience within Microsoft Office is also an essential part of this role due to extensive use in different day to day tasks.
What we offer
- Competitive salary
- Private Health Care for everyone from day 1 (non contractual)
- Generous pension scheme
- Life Assurance – 4x salary
- 22 days + a day to take on Christmas Eve or New Year’s Eve
- Free parking
- On-site artisan restaurant
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Buy or sell holiday scheme
- Christmas club saving
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress for the day policy/modern office environment
What Working for Us Means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.
WHAT WORKING FOR US MEANS
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.
MSC VALUES
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