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Customer Service Coordinator - Commodities Bookings
Salary:
Competitive
Location:
Ipswich
Department/Level:
Customer Service / -
Mergefield Title
{Mergefield Value}
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
Vacancy Overview
Customer Service Coordinator – Commodities Bookings
Full time, permanent
We have an exciting opportunity to join the Export Customer Service Team. In this role, you will play a key part in the Customer Service life cycle and therefore you will need ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally and supporting colleagues and their supervisor, as and when required.
How you will help us and what you can expect
- Manage own workload, communicating effectively when support is needed
- Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
- Being the escalation point, for team Coordinators and Customers alike
- To understand and work collaboratively with all internal departments as and when required
- Ensure full recovery of all applicable costs, relative to your role
- Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
- Deputise for the Supervisor when absent, ensuring that the team are looked after, workloads distributed evenly whilst achieving the teams KPI’s
- Responsible for running KPI reports and talking discussing the findings through with the team as and when required
- Supporting the team with training and coaching for new and existing members
Skills and experience you’ll bring to us
- Customer Service focused, passionate about providing a top service to MSC clients
- Ability to operate effectively in a fast-paced environment with constantly changing priorities
- Attention to detail – high level of accuracy to minimise errors
- Excellent communication skills, written and verbal
- Competent with IT systems particularly the Microsoft Packages
- Solution driven - able to take ownership of situations with a positive, can-do attitude
- Effective time management skills, being able to meet deadlines
- Team player - build relationships with other internal and external teams and functions
- Strong organisational skills with the ability to multi-task multiple demands whilst displaying resilience
What we offer
- Competitive salary
- Private Health Care for everyone from day 1 (non contractual)
- Generous pension scheme
- Life Assurance – 4x salary
- 22 days + a day to take on Christmas Eve or New Year’s Eve
- Free parking (within walking distance from the office)
- On-site artisan restaurant
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Buy or sell holiday scheme
- Christmas club saving
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress for the day policy/modern office environment
What Working for Us Means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.
WHAT WORKING FOR US MEANS
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.
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