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FCM Handler
Salary:
Competitive
Location:
Ipswich
Department/Level:
Finance / -
Mergefield Title
{Mergefield Value}
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
Vacancy Overview
FCM handler
34 hours per week - worked across 5 days, permanent
We are looking for a Full Container Mishandling (FCM) Handler to join our Claims & Insurance team, managing container damage cases, coordinating documentation with UK and overseas teams, supporting cost recovery and maintaining accurate departmental records.
How you will help us and what you can expect
- Create and maintain Themis FCM files, ensuring all information is accurately recorded.
- Administer and manage FCM files throughout the process, providing support where required.
- Collate relevant documentation from UK departments and overseas agents, supporting the recovery of costs from UK ports and maintaining regular communication through email and telephone follow-ups.
- Maintain accurate records by saving all FCM-related documentation to internal systems and updating databases as each file progresses through to completion.
Skills and experience you’ll bring to us
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage your own workload effectively.
- Excellent attention to detail and accuracy.
- A flexible and adaptable approach to work.
- Ability to prioritise tasks effectively within a busy administrative environment.
- A collaborative approach and ability to work well as part of a team.
- Intermediate proficiency in Microsoft Office applications.
- Previous experience within Claims & Insurance is not required, as training will be provided.
What we offer
- Competitive salary
- Private Health Care for everyone from day 1 (non contractual)
- Generous pension scheme
- Life Assurance – 4x salary
- 22 days + a day to take on Christmas Eve or New Year’s Eve
- Free parking (within walking distance from the office)
- On-site artisan restaurant
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Holiday trading scheme
- Christmas club saving
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress for the day policy/modern office environment
Right to work
Applicants must have the right to work in the UK for this role. Please note that visa sponsorship is not available for this position. Candidates who currently have a time-limited right to work in the UK are welcome to apply but will be responsible for maintaining a valid right to work in the UK.
What Working for Us Means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.
WHAT WORKING FOR US MEANS
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.
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