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Customer Service Coordinator - Documentation
Salary:
Competitive
Location:
Glasgow
Department/Level:
Customer Service / -
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This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
Vacancy Overview
Customer Service Coordinator – Documentation
Full time, permanent, Glasgow Office
We are looking for someone to join our Export Customer Service Team based in our Glasgow office. In this role, you will be responsible for ensuring all aspects of documentation are handled efficiently, accurately and effectively within the set KPI’s, utilising their Customer Service skills to support both internal and external Customers and answer any queries quickly and efficiently.
How you will help us and what you can expect
- Effectively Manage workloads and turnaround times expected by our clients
- Be aware of both client and MSC UK priorities and requirements
- Resolve Customer queries within set deadlines
- Develop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experience
- Awareness of all documentation processes
- Administer clerical tasks and procedures accurately and efficiently
- Improve customer satisfaction through the delivery of excellent customer service.
- Contribute to a positive climate through a positive attitude to work and support for colleagues and other team members
Skills and experience you’ll bring to us
- Ability to maintain high level of customer service under pressure
- Attention to detail
- Ability to meet and maintain deadlines
- Excellent Telephone manner
- Solution driven
- Ability to prioritise
- Effective Time management Skills
- Ability to work individually and as a team player
- Ability to multi-task
What we offer
- Competitive salary
- Private Health Care for everyone from day 1 (non contractual)
- Generous pension scheme
- Life Assurance – 4x salary
- 22 days + a day to take on Christmas Eve or New Year’s Eve
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Buy or sell holiday scheme
- Christmas club saving
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress for the day policy/modern office environment
What Working for Us Means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.
WHAT WORKING FOR US MEANS
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.
MSC VALUES
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